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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

How can I escalate a slow internet issue with JioFiber or JioAirFiber?

You can escalate the issue by contacting the National Consumer Helpline. Their contact details are:WhatsApp: +91 88000 01915 Email: nch-ca@gov.in Contact Number: 1800114000 or 1915Filing a complaint through these channels can speed up the resolution process.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

What should I do if JioFiber or JioAirFiber continues to provide poor service despite complaints?

If your issue remains unresolved after multiple complaints, you can file a complaint with the National Consumer Helpline. You can reach them through WhatsApp at +91 88000 01915, email at nch-ca@gov.in, or call 1800114000 or 1915. Typically, problems are addressed ...Read more

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

What is the next step if JioAirFiber or Jio Fiber fails to fix my internet problem after several days of waiting?

If JioAirFiber or Jio Fiber continues to delay resolving your issue, you can escalate the matter to consumer protection authorities. Typically, after filing a complaint with the National Consumer Helpline, your problem should be addressed within 3-4 days.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

Why is JioAirFiber’s customer service often described as "pathetic" and "unfair"?

Many customers describe JioAirFiber’s customer service as unhelpful and slow to resolve issues, often citing unresponsive representatives and unfair policies that do not address customer concerns, such as denying rebates for poor service.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

What should I do if JioAirFiber suspends my account after payment?

If your JioAirFiber account is suspended after payment, contact customer support immediately. If they are unhelpful or demand further payment, consider escalating the issue through consumer forums or legal channels.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Answer
Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

Why has my JioAirFiber or Jio Fiber internet connectivity issue not been resolved even after multiple complaints?

JioAirFiber and Jio Fiber customers often face long delays in resolving internet connectivity issues. Even after repeated complaints, many users report that their issues remain unresolved, with no meaningful action taken by customer support.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Answer
Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

Can I get a refund if JioAirFiber or Jio Fiber has not provided internet service for several days?

If JioAirFiber or Jio Fiber has been unable to provide you with internet service for an extended period (e.g., 10 days), you are entitled to request a refund. Contact customer support to initiate the refund process, and if they are ...Read more

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

How do I discontinue my JioFiber or JioAirFiber service due to slow internet?

To discontinue JioFiber or JioAirFiber services, contact customer care, and request service termination. If they are unresponsive, escalate the matter to consumer forums or file a formal complaint.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

What should I do if I keep getting new appointment dates but no engineer visits?

If JioAirFiber or Jio Fiber is rescheduling appointments without sending an engineer to fix the problem, it indicates poor service management. You may need to escalate the issue by contacting higher-level customer support or filing a formal complaint.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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Answer
Raju Kumar
Raju Kumar
Asked: 1 year agoIn: Cable & Satellite Providers, Internet & Telecom, Service Providers

Why was my JioAirFiber account suspended after paying for an annual plan?

Some JioAirFiber users, like yourself, have reported account suspensions due to “system glitches” despite having paid for a full year’s plan. These suspensions are often unjustified and appear to be a result of internal errors.

Consumer ForumsCustomer CareInternet Service Providerjiojio airfiberJio FiberNational Consumer Helpline
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