Many users have reported that JioAirFiber charges Rs. 50 without delivering any service or resolving the issue. This seems to be a recurring problem where customers are charged without receiving proper support.
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Before subscribing to any JioAirFiber plans, research customer reviews and feedback. Avoid making large payments upfront if there are unresolved complaints, and ensure you have documented proof of payment. Be cautious if there are any service interruptions or unreasonable demands ...Read more
Many customers describe JioAirFiber’s customer service as unhelpful and slow to resolve issues, often citing unresponsive representatives and unfair policies that do not address customer concerns, such as denying rebates for poor service.
JioAirFiber’s refund process has been criticized for inefficiency. Many users, like you, have had to submit bank details and account statements several times without seeing any progress. This repeated request indicates internal mismanagement in processing refunds.
If JioAirFiber hasn’t processed your refund even after 6 months, consider escalating the issue by contacting Jio’s higher-level customer support, filing an official complaint, or seeking help from consumer protection forums.
JioAirFiber often requests alternate mobile numbers during escalations, but this has been criticized by customers who feel it’s unnecessary and does not lead to a resolution of their issues.
JioAirFiber customers often face delays in getting their security deposit refunded. It’s common for refunds to take longer than expected, and many users report waiting over 40 days without receiving their money back.