If your JioAirFiber account is suspended after payment, contact customer support immediately. If they are unhelpful or demand further payment, consider escalating the issue through consumer forums or legal channels.
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Many users have reported that JioAirFiber charges Rs. 50 without delivering any service or resolving the issue. This seems to be a recurring problem where customers are charged without receiving proper support.
Some customers have reported that JioAirFiber asks for Rs. 1,000 with the promise of installation the next day, but often, the installation is delayed, and the service fails to meet expectations. Be cautious and check customer feedback before making payments.
JioAirFiber and Jio Fiber customers often face long delays in resolving internet connectivity issues. Even after repeated complaints, many users report that their issues remain unresolved, with no meaningful action taken by customer support.
You can escalate the issue by contacting the National Consumer Helpline. Their contact details are:WhatsApp: +91 88000 01915 Email: nch-ca@gov.in Contact Number: 1800114000 or 1915Filing a complaint through these channels can speed up the resolution process.
If you have been experiencing slow speeds for an extended period, you are entitled to request a refund. You can contact Jio customer care for a refund or consider discontinuing the service if the problem persists.
JioAirFiber often requests alternate mobile numbers during escalations, but this has been criticized by customers who feel it’s unnecessary and does not lead to a resolution of their issues.
Many customers, including those on social media, express dissatisfaction with JioAirFiber and other Jio services, often citing poor customer service, unresolved issues, and unreliable service as reasons to avoid the brand.
Despite multiple open tickets, JioAirFiber often refuses to offer rebates. To push for a rebate, you may need to escalate the issue to higher authorities within Jio or file a formal complaint through consumer protection channels.
Based on customer feedback, JioAirFiber has been described as a waste of money. Several users have complained about the service’s unreliability and lack of support from the customer care team.