If your issue remains unresolved after multiple complaints, you can file a complaint with the National Consumer Helpline. You can reach them through WhatsApp at +91 88000 01915, email at nch-ca@gov.in, or call 1800114000 or 1915. Typically, problems are addressed ...Read more
Shiraverse Latest Questions
To discontinue JioFiber or JioAirFiber services, contact customer care, and request service termination. If they are unresponsive, escalate the matter to consumer forums or file a formal complaint.
If you have been experiencing slow speeds for an extended period, you are entitled to request a refund. You can contact Jio customer care for a refund or consider discontinuing the service if the problem persists.
JioFiber users often experience prolonged slow internet speeds, which could be due to network congestion, poor service management, or technical issues. Unfortunately, these problems can persist despite multiple complaints.
Based on feedback, many customers have experienced delays or lack of service even after making payments. To protect yourself, make sure to document all communication, keep records of payments, and escalate unresolved issues to higher authorities or consumer forums if ...Read more
Some customers have reported that JioAirFiber asks for Rs. 1,000 with the promise of installation the next day, but often, the installation is delayed, and the service fails to meet expectations. Be cautious and check customer feedback before making payments.
JioAirFiber often requests alternate mobile numbers during escalations, but this has been criticized by customers who feel it’s unnecessary and does not lead to a resolution of their issues.
JioAirFiber customer support often limits direct access to representatives. Many customers find it difficult to speak to a representative and are instead directed to automated systems, leading to frustration when issues are not resolved.
Many users have reported that JioAirFiber charges Rs. 50 without delivering any service or resolving the issue. This seems to be a recurring problem where customers are charged without receiving proper support.
If JioAirFiber or Jio Fiber continues to delay resolving your issue, you can escalate the matter to consumer protection authorities. Typically, after filing a complaint with the National Consumer Helpline, your problem should be addressed within 3-4 days.